Frequently Asked Questions
We’ve gathered answers to the questions we hear most. If you don’t find what you’re looking for, we’re always happy to help at Hello.kiddolabel@gmail.com.
About Kiddō Label
What is Kiddō Label?
Kiddō Label is a children’s clothing brand built around softness, simplicity, and quiet luxury. We design thoughtful, timeless pieces made for the way children actually live — running, playing, exploring, and growing.
Who is Kiddō Label for?
Our collections are designed for children sizes 2T through 14T. Every piece is made with comfort and quality in mind, for families who value beautiful, wearable clothing that lasts.
Orders
How do I place an order?
Simply browse our collections, select your size, and add items to your cart. Follow the checkout steps to complete your purchase securely.
Can I change or cancel my order after placing it?
We begin preparing orders quickly. If you need to make a change, please contact us immediately at Hello.kiddolabel@gmail.com. While we will always try to help, changes or cancellations cannot be guaranteed once an order has begun processing or has shipped.
I made an error in my shipping address. What should I do?
Contact us as soon as possible at Hello.kiddolabel@gmail.com with your order number. We will do our best to correct it before your package ships. Once an order has been transferred to the carrier, we may not be able to change its destination.
Sizing
What sizes do you carry?
Our pieces are available in sizes 2T through 14T.
How do I choose the right size?
We recommend referring to our size guide for measurements. If you’re between sizes, we generally suggest sizing up for room to grow. Feel free to reach out if you need help finding the right fit.
Shipping
How long does processing take?
Orders are generally prepared within 1–3 business days, excluding weekends and holidays. During launches, holidays, or periods of high order volume, processing may take a little longer.
Will I receive tracking information?
Yes. Once your order ships, you will receive an email with your tracking details.
Are shipping and delivery times guaranteed?
Shipping and delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.
My tracking shows delivered but I haven’t received my package. What should I do?
Please check around your property, mailbox, building reception, or with neighbors first. If it is still missing, email us at Hello.kiddolabel@gmail.com with your order number and we will help determine next steps with the carrier.
Returns & Exchanges
What is your return policy?
Returns may be requested within 14 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached. To begin a return, email Hello.kiddolabel@gmail.com with your order number.
Can I exchange for a different size?
Yes. Contact us within 14 days of delivery to request an exchange. Exchanges are subject to availability. If the requested size is unavailable, we will help arrange an eligible return instead.
Are sale items returnable?
Items marked Final Sale cannot be returned or exchanged. Unless specifically marked Final Sale, promotional or sale purchases may be eligible for return according to the conditions displayed at the time of purchase.
What if my item arrives damaged or incorrect?
We’re so sorry if this happens. Please contact us at Hello.kiddolabel@gmail.com within 7 days of delivery with your order number and photos of the item, and we will make it right.
Still Have Questions?
We’re always happy to hear from you. Reach out at Hello.kiddolabel@gmail.com and we’ll get back to you as soon as possible.
Kiddō Label — Made with care. Made for childhood.