Returns & Exchanges

We hope every Kiddō piece becomes a favorite. If something isn’t quite right, we’re here to help.

Returns

Returns may be requested within 14 days of delivery.

To be eligible for a return, merchandise must be unworn, unwashed, and in its original condition, with all original tags attached.

Items showing signs of wear, washing, stains, odors, damage, or alterations cannot be accepted.

To begin a return, please email Hello.kiddolabel@gmail.com with your order number and the item(s) you would like to return.

Once your return is received and approved, your refund will be issued to the original payment method. Original shipping charges are non-refundable.

Exchanges

We know finding the right fit for growing children matters.

If you would like another size, contact us within 14 days of delivery. Exchanges are subject to availability.

If the requested size is no longer available, we will help you arrange an eligible return instead.

Sale & Final Sale

Items marked Final Sale cannot be returned or exchanged.

Unless specifically marked Final Sale, promotional or sale purchases may be eligible for return according to the conditions displayed at the time of purchase.

Damaged or Incorrect Items

Every Kiddō order is prepared with care.

If your item arrives damaged, defective, or you receive an incorrect item, please contact us at Hello.kiddolabel@gmail.com within 7 days of delivery.

Include your order number and photos of the item so we can review the issue and make it right.

Shipping

We want your Kiddō pieces to reach you as smoothly as possible.

Orders are generally prepared within 1–3 business days, excluding weekends and holidays.

During launches, holidays, or periods of high order volume, processing may take a little longer.

Once your order leaves us, you will receive an email with tracking information.

Shipping and delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

Shipping Addresses

Please review your shipping information carefully before placing your order.

If you notice an error, contact Hello.kiddolabel@gmail.com as soon as possible. We will do our best to help before your package ships.

Once an order has been transferred to the shipping carrier, we may not be able to change its destination.

Missing Packages

If tracking shows your package as delivered but you cannot locate it, please check around your property, mailbox, household, building reception, or with neighbors before contacting us.

If it is still missing, email Hello.kiddolabel@gmail.com with your order number and we will help you determine the appropriate next steps with the carrier.

Order Changes & Cancellations

We begin preparing orders quickly so they can reach your family as soon as possible.

If you need to make a change, please contact us immediately after placing your order.

While we will always try to help, changes or cancellations cannot be guaranteed once an order has begun processing or has shipped.

Our Promise

Kiddō was created with children and families at heart.

From the materials we choose to the way we prepare each order, we believe care can be felt in the smallest details.

If you ever have a question about your order, please reach out to us at Hello.kiddolabel@gmail.com.

We are always happy to help.

Kiddō Label
Made with care. Made for childhood.